Complaining about advertisements on BBC News

So I complained online a couple of weeks ago about the crashing flash and advertisements while trying to watch BBC News videos in Singapore.

I didn't seem to get a copy of my original complaint, but I did make a video above.

Making a complaint on BBC news Website is a bit too hard IMHO. Had to go through a myriad of hoop jumping forms.

I got a reply on March 7th:

Dear Mr Hendry

Reference CAS-2586580-DKLK6N

Thanks for contacting us about video advertising before a video clip.

We are currently seeking to improve our delivery system to limit users’ exposure to repetitive advertising. We are also examining technical means of ensuring short clips are preceded by short adverts or no advertising at all.

I appreciate your concern and can assure you that the issue is being addressed.

I very much hope you will continue to enjoy using our website.

Thanks once again for takign the time to

Kind Regards

Marie-Therese Gibson

BBC Audience Services

NB This is sent from an outgoing account only which is not monitored. You cannot reply to this email address but if necessary please contact us via our webform quoting any case number we provided.

After replying to, asking for my original complaint, I got a Undelivered Mail Returned to Sender.

I have no idea how to find the webform again. Sigh

Update: After about 15 actions I've found a Web form I can enter the above CAS number. :(

Could be a LOT better BBC. :/


If you like this, you might like the stateless Web kiosk software I develop. Webconverger typically replaces Windows on PCs and is deployed in public and business environments for ease of deployment and privacy. Once installed it auto-updates making it painless to maintain. Try it where you exclusively use the only viable open platform... the Web!