Poor Lenovo support in South America

So a month ago my Thinkpads X40’s hard drive died in Mendoza. Today my X40 is back in working order, 1 month and 10 days later.

IBM support for Lenovo in the UK have been good, though in South America, it was terrible. Some points from my experience in Brazil.

In conclusion, to be constructive I suggest people at IBM/Lenovo use an accountable email system to interface with clients and be very quick about it. The main problem was the use of phones.


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