Support

I am quite interested in this Request Tracker (user: guest pass: guest) from Best practical.

Ok, I don’t think anything can beat the Debian BTS at present. But that is too Debian specific.

If you run an IT support company you need to be the layer / middle man between Debian and your customer.

Some other interesting packages :

phpgroupware-tts – The phpGroupWare trouble ticket system module

request-tracker1 – Request Tracker, a GPL‘d Trouble Ticket System

request-tracker3 – Extensible trouble-ticket tracking system

rt3-clients – Mail gateway and command-line interface to request-tracker3

rtfm – RT FAQ Manager

There is always Bugzilla, but I hate it’s interface.

Food for thought.