I'd probably also add that getting paper notices whenever someone credits your account. That's something I've never seen done so extensively and I can't even imagine what a waste of paper that is. At best, it provides value for 1 second. But more realistically speaking, most folks, if use banking for personal purposes, know quite exactly when money is coming and how much. It looks like a rudiment from the past century.
Also, the long queues. If you ever hear from the service person that you need to go down to the bank branch, take a long breath and plan your time accordingly (with a buffer). Even better, try to convince the service folks that you're disabled, because every time it seems to take minimally 1h to 2h time to get something done. In a developed country with litte resource and busy people, this sort of inefficiency classifies as criminal activity.
On the good side of things... I do like that there seems to be good momentum in digitalizing services, convenience and probably we will see less of these problems in the coming years.
Word!
I'd probably also add that getting paper notices whenever someone credits your account. That's something I've never seen done so extensively and I can't even imagine what a waste of paper that is. At best, it provides value for 1 second. But more realistically speaking, most folks, if use banking for personal purposes, know quite exactly when money is coming and how much. It looks like a rudiment from the past century.
Also, the long queues. If you ever hear from the service person that you need to go down to the bank branch, take a long breath and plan your time accordingly (with a buffer). Even better, try to convince the service folks that you're disabled, because every time it seems to take minimally 1h to 2h time to get something done. In a developed country with litte resource and busy people, this sort of inefficiency classifies as criminal activity.
On the good side of things... I do like that there seems to be good momentum in digitalizing services, convenience and probably we will see less of these problems in the coming years.