Canon store

I was to pleased to purchase a Powershot Canon S100 #308030000785 from the Canon Concept store in Kuala Lumpur's MidValley mall. It's 80GBP cheaper than the Amazon.co.uk listing and I got it before its general release. I was pleased.

However 2 days later during my holiday which I bought the camera for, it stopped working. Canon S100 was taking black photos and videos. :(

Worryingly my new Canon S100 is taking black photos.

Tbh I wasn't that impressed with the GPS lock speed and the camera being faulty made me instinctively pack it up for a refund.

However the small print of the receipt (which is incidentally typed over and hard to read) says Goods are not refundable & exchangeable which sucks a lot. :/ In England I'm spoilt with consumer rights and Amazon's 30 day refund policy. Now my consumer confidence in Malaysia has been lost.

I've since returned from my holiday yesterday and took the trouble to go back to the Midvalley Canon store. I did ask for a refund and the sales assistant Liew said the best he could do was send it in for a priority repair. Which can take upto 3-4 weeks.

I did also separately email helpdesk.admin@cmm.canon.com.my who took a few days back to me tell me I should send the device to:

Canon Marketing Malaysia,
Block D, Peremba Square,
Saujana Resort, Section U2,
40150 Shah Alam,
Selangor Darul Ehsan,
Malaysia.

They did not offer to collect or pay for postage and packaging, even after asking. :/

Maybe I'm spoilt in Europe. But after this experience and the Canon IXUS 1000 HS, I don't think I will ever buy Canon products again. I'm also thinking of testing the Malaysia small claims court.

Other companies like Apple can offer good world wide customer service end consumer rights. Why can't Canon?

Update, two weeks later, it has been repaired!

Come pick me up (PITA):

Pick me up

Replace optical unit of the S100:

Replaced optical unit