Cancelling my Three contract
So 18 months of my Three contract is almost up. In order to cancel, I must call exactly 1 month before the contract expires(10/11/2008), else it automatically renews(!). Reasons why:
- The 3 Loyalty team just called me, to extend my contract with a tantalising “upgrade offer”. No thanks, I don’t want the new phone you’re offering.
- The aforementioned cancellation policy is ridiculous. What happens if I need to be out of the country on the 10th of October? A one day window for a customer to cancel an 18 month contract without incurring fees should be against the law.
- If I kept my old phone, I could get my “all you can eat” plan down from 35GBP to 28GBP a month…
- I would have to sign up for at least another
1812 months. No I want a rolling contract. - I could not get my phone unlocked. My phone must be unlocked as I am not going to use my (UK) 3 SIM in foreign countries like Israel.
- Three’s customer service is abysmal. The loyalty team who just rang me is based in the UK. I wonder why…
So on the 10th of October I must ring up and ensure I get the:
- PAC code so I can keep my number
- Ask them to unlock my E65 so I can use it on other networks
So far the most attractive offer for a ‘SIM only’ rolling contract (one month cancellation) is from Vodafone. Some minutes&texts with 1G fair usage data for 22.50GBP a month. I must double check that. Anyway there is still a bit of time between now and November. I hope my Nokia E65 will last that long. I want to ideally buy an unlocked Android phone and failing that… an Iphone 3G. Nooo… I’d rather keep using my Symbian Nokia E65 out of principle!
I could get an EEEPC & a HSPDA dongle and use that. It’s basically that open platform everyone wants, except Skype (can it do SMS?) is proprietary & it doesn’t fit in your pocket. =)
August 15th, 2008 at 3:14 pm
Watch out for a letter in the post from Three. I received one yesterday detailing changes to the way I’ll be billed. I just phoned up and cancelled my contract free of charge due to the change triggering a get-out clause in my contract. Check out this forum thread for more info http://forums.moneysavingexpert.com/showthread.html?t=1093359
My contract was due to expire in November, I had no idea that it would automatically renew. I just assumed it would expire and they’d call or SMS to let me know.
Good luck!
http://twitter.com/johnintheuk
August 15th, 2008 at 4:22 pm
I doubt there is a 1 day cancellation window only. I rather think the 10/10/2008 is the latest possible due date for the cancellation notification. Usually you cancel to the next possible date, so sending this letter now will work fine. At least all cancellations I did so far worked that way.
—garbeam
October 10th, 2008 at 3:41 pm
[...] I’ve carefully marked the 2008-10-10 in my calendar to cancel my 18 month mobile contract. This according to HTG Three was the only time I could cancel my 18 month contract. However I [...]