Three’s threat to 3G data
EH? I only use 20 megs or so a month judging by my previous bills. Lets see their Website:
No information there. Three’s fair usage policy says I am entitled to 1G of traffic. I am quite confident I am nowhere near that mark.
I’ve contacted Three via the Website form and later they called me from India and I ended the call with email me (you want proof). They’ve followed up with two further calls. Still no email. Very poor customer service from Three as usual.
I heard a frightening story on Radio4 this morning about someone who downloaded the Apprentice via a mobile 3G connection and I was charged 4k GBP. These 3G data services are run by cow boys.
UPDATE: One week after I contacted Three I get a confusing response.
August 5th, 2008 at 4:58 pm
Kai, I am just not sure that this is an appropriate construct of a complaint letter.
Particularly the WTF to finish.
:)
Subject: My 3 Bill & Payments enquiry, PartyId 55297261, Msisdn 447882=
177974, From hendry__at__iki.fi
“”“Sorry, there is no data usage for this mobile.”“”
I just received a surprisingly text message from 3 that I am exceeding my “=
fair usage”. My data traffic is usually 20 megs… i.e. NO WHERE CLOSE to 1=
G.
So WTF is going on?