natalian archives 2006 08 11

Travel Insurance

Red phone box

2 years ago I took out travel insurance for my travels. I think it cost me about 150 GBP for a year and I found it completely useless.

I was mugged in Saint Petersburg on my last trip there and getting a police statement is a bureaucratic nightmare. In many countries I have travelled the police are the very last people I want to deal with after I was imprisoned by the corrupt Russian police. This process can takes ages and can be costly (bribes). My schedule is usually pretty busy, so in many cases I can’t wait for a “investigation” to complete.

Another instance where I lost some stuff was the Tsunami. I actually bothered to get a police statement from a fucking crazy police chief who beat the crap out of some local in front of me. Later my mother called to say my Insurance doesn’t cover me for natural disasters. Actually I think locals stole my stuff, not so much the Tsunami, but that’s hard to prove.

So as I am about to embark on another expedition in South America, I investigated travel insurance again and this time I am reading the small print and asking questions.

Since I have a bunch of travelling experience I asked the insurer a few questions about an attractive policy.

Are my possessions insured if I get mugged? I have a laptop and camera equipment worth about 1000 GBP. If I get mugged and injured I will get 100 GBP. Of course I need a police statement as proof and must report the incident within 12 hours. In some counties police stations are closed more that 12 hours a day. My equipment is actually insured up to only a total of 500 GBP, with each possession worth a maximum of 250 GBP.

Of course I need to have the original receipts and recent valuations of each stolen possession. Insurers also take depreciation into account. For example, if your 1000 GBP laptop is one year old, in the insurer’s eyes it is actually worth 500 GBP. That’s right 50% depreciation a year. Also you’re only allowed one “mugging claim” per trip. Well, I’ve been mugged more than once in my last trip!

What happens if my laptop and equipment get damaged by luggage handlers? Sorry, fragile items are not insured.

Hijack, 30 GBP for each 24 hour period my vehicle is under hijack. I don’t know whether to laugh or cry.

Cancellation is absolutely useless as every airline will make alternative arrangements or at least refund you if there is a cancellation. If there is a delay because of industrial action (most common case), you’re not covered.

Missed departure. If you vehicle breaks down you have to provide evidence the vehicle is properly serviced and maintained and the recovery was made my a recognized breakdown organisation.

10 GBP for each 8 hour travel delay. 1.25 GBP an hour. Is that what my time is worth?

Ok, the most important is probably medical. For this to work you must call the insurance before you get treated. In many countries calling the UK is very difficult. In the times I’ve been omitted to hospital, the last thing I want to do is to be negotiating my treatment with my insurer.

There are many cases where I am not covered for medical. For example if I injure myself doing “activity sports”. There are strange conditions for this. For example I am covered for up to 7 days of horse riding.

Insurance claims in my experience rarely pay out. When they do, they often minimise the damage. For example I had a computer struck by lightning. They sent me a crap computer which they thought matched the specs of the computer!

When insurers don’t pay out, you probably will not have the resources to take them to court. There also can be very slow to pay out. By that time you probably have had to cut your trip short. Most insurers only allow you to claim once you are back in the UK.

Is it worth it? I can understand how the insurers want to protect themselves from false claims and people not taking the proper precautions, but I think I’ve definitely hit some problems.

I am quite fit, but I still worry about crazy hospital bills. I would definitely not take out any insurance if I knew hospitals would be reasonable. In many countries like India they are reasonable. In fact in Russia & Australian/NZ there are reciprocal health agreements with the UK. But in some places I’ve travelled like Korea, expect 600USD charges for seeing a doctor and running a few tests.

MM, I’ve got terrible experience with Dutch health insurance. At one point I was both obliged to get a health insurance and unacceptable for health insurance for a six-month period. Later this month I will be moving to Iceland, and both my health insurance company and my liability insurance company have no clue what to do with people who are moving abroad. If I cancel my Dutch health insurance but return to Holland at a later point, I will once again be refused health insurance if I have any physical complaints. As a chronical case of RSI, my only way of getting an insurance in this country is to lie.
Comment by Paul 2006-08-13

Hi Kai!
Good to know about the travel insurance. Sounds like a real waste of money. I haven’t traveled enough to have ever really needeed it, but I hope that I can travel more soon. I miss seeing you. Korea is so much more boring without you!!! You have got to visit me next year in the USA! I’ll shpw you American culture. I think that you’ll find it amusing. Keep in touch! And take care!

Comment by Katherine 2006-08-15

I wrote a long email to my insurer asking further questions:

Am I allowed more than one medical claim?

Can you tell me who (which medical institution) the insurers refer me to
in case of a medical emergency in Beunos Aires? I worry that making that
dreaded call after a stabbing might be difficult.

Am I insured for hunting accidents?

And cycling accidents?

Am I insured from the minute I take my policy out? I am worried about
being mugged in London.

Point 20 concerning any claim in connection with alcohol or drugs seems
to rule out a lot of my holiday. If I am drunk and it’s not my fault, is
the claim still void? What happens if the bus driver is drunk (or on
drugs) whilst he runs me down? I assume drugs in this case means illegal
drugs? Are legal prescription drugs sourced illegally considered
illegal?

I see point 20 stealthily add STDs, which is a bit mean. Once I caught
something from a hotel bed in Russia. What I contracted had all the
taboo of an STD except I didn’t perform anything sordid!

I don’t understand section F. What will I get of I loose say, my right
leg in a train accident? What’s that about full time employment? Am I
computer programmer so I don’t really need my right leg.

Can you cover me for motorcycling? I know this policy doesn’t. Wondered
if there was one that did.

Can you sell me an insurance that is ONLY concerned with medical?
http://natalian.org/archives/2006/08/11/travel-insurance/ My health is
the only real concern of mine. The other bits of cover are just
ridiculous really.

Scenario: I have caught some sort of bacterial infection in my uterus. I
need to see a doctor and I need to purchase expensive prescription
drugs. Is that covered? The terms and conditions seem to imply hospital
treatment. Some hospitals are awful and I would rather visit a clinic.

Is kidnapping considered the same as hijacking?

Can I have the international emergency number to give them a trial run?
I am concerned I might get lost in some computer system whilst they try
connect me to an outsourced Bangladeshi operator.

Best wishes,

Comment by hendry 2006-08-17
Very funny Kai. Especially about the leg and kidnapping.
Comment by Jutta 2006-09-12

I just heard a hilarious story from Andy May about his travel insurance.

He broke his arm and he had to wait ONE WEEK for his Australian Travel Insurance to give the go ahead on treatment in São Paulo, Brazil. Admittedly the medical costs here are expensive. 20000 reals, ~10000 USD. But still! He said he had no feeling in his hand and it could have easily healed incorrectly. Scary.

Comment by hendry 2006-11-14

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